Frequently Asked Questions

How do I make an appointment?

Please email StephanieChanDPT@gmail.com or call directly at 646.789.4279.

Do you accept insurance?

We accept Aetna and are an out of network provider with them. Plans are subject to their deductibles and coinsurance. If reimbursement falls below the self-pay rates, patients may be responsible for a portion of the remaining balance. For those with other carriers, we can provide a superbill -- an itemized medical receipt -- for you to submit to your carrier on your own.

Do I need a doctor's prescription before starting physical therapy?

New York's Direct Access law allows patients to seek treatment directly from a licensed physical therapist without a prescription for 10 visits or 30 days, whichever comes first, for each episode of care.

How much do PT treatments cost, and what forms of payment are accepted?

Self-pay rates are $290 for the initial evaluation, and follow-up visits for the same condition are $230. We accept Zelle, Venmo, credit cards, HSA/FSA cards, or cash. There is a 2.75% convenience fee for credit card payments (3.75% for card-on-file or manual entries). Pricing is transparent, but a Good Faith Estimate is available upon request, as required by law.

What sets you apart from the bigger clinics, many of which are in-network with my insurance?

Unlike high-volume clinics that double- or triple-book patients, Dr. Chan prioritizes quality of care above all else. Exceptionally analytical, attentive, and intuitive, she gives each patient her full focus during every 1:1, 50-minute session. You’ll never feel like you’re in a “mill” or “PT factory.” By maintaining a low-volume, high-quality model, she delivers personalized, patient-centered care tailored to your unique needs..

Dr. Chan has treated countless patients whose doctors and former therapists alike had misdiagnosed or misunderstood their condition. She asks thoughtful, detailed questions and works to resolve the symptoms as well as uncover their underlying cause. Her hands-on, holistic, solution-oriented approach ensures treatments are carefully calibrated to your needs and goals to support not only recovery, but a deeper understanding of your body.

How will my PT know how to treat me without a doctor's prescription or diagnosis?

As stated by the American Physical Therapy Association (APTA), "Physical therapists are well-qualified, both through formal education and clinical training, to evaluate a patient's condition, assess his or her physical therapy needs and, if appropriate, safely and effectively treat the patient. Physical therapists are also well-qualified to recognize when patients demonstrate conditions, signs and symptoms that should be evaluated by other health care professionals before therapy is instituted."

Why choose PT over a chiropractor, personal trainer, massage, or other intervention?

Physical Therapists are experts in analyzing movement, biomechanics, and neuro-musculoskeletal health. The Doctorate of Physical Therapy (DPT) is an advanced clinical degree that provides the education and training to evaluate, diagnose, create a plan of care, and effectively treat pain and dysfunction. High quality PT is comprehensive, integrating hands-on techniques for joint and soft-tissue mobilizations, therapeutic exercises, stretches, postural and biomechanical training, and much more. No other discipline facilitates healing while also empowering patients to understand and manage their body independently over the long term.

How long will I have to undergo PT?

No two people or conditions are exactly alike, but in most clinics, a typical course of PT runs 6 to 8 weeks at a frequency of 2 to 3 times per week. However, with our one-on-one treatment model, patients come for fewer visits and less frequently than they would elsewhere, due to more personalized attention and higher efficacy of each visit. Patients are advised upon their recommended frequency on a case-by-case basis.

What should I wear?

Lightweight, loose or stretch materials are ideal for comfort and movement, and to expose the involved area if necessary. Gym shoes are not needed, but socks are required.

What are your COVID-19 policies?

Dr. Chan has been vaccinated against COVID-19. Our studio continues to use medical grade HEPA air filters, effective to 0.1 microns. We ask that patients do not arrive early in order to limit studio occupancy, and if you have symptoms of any illness, please let us know in advance to determine how to proceed.