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Frequently Asked Questions about Physical Therapy

Do I need a doctor's prescription before starting physical therapy? 

New York's Direct Access law allows patients to seek treatment directly from a licensed physical therapist without a prescription for 10 visits or 30 days, whichever comes first, for each episode of care.


Do you accept insurance? 

We accept select plans from Aetna, Cigna, and BlueCross BlueShield. Your unique plan determines exactly what your out of network benefits cover. For the more details, contact us to discuss your policy. For uninsured or self-pay patients, a Good Faith Estimate is available upon request or prior to the start of care.

What should I wear? 

Lightweight, loose or stretch materials are ideal for comfort and movement, and to expose the involved area if necessary. Gym shoes are not needed, but socks are required.

How will my PT know how to treat me without a doctor's prescription or diagnosis? 

As stated by the American Physical Therapy Association (APTA), "Physical therapists are well-qualified, both through formal education and clinical training, to evaluate a patient's condition, assess his or her physical therapy needs and, if appropriate, safely and effectively treat the patient. Physical therapists are also well-qualified to recognize when patients demonstrate conditions, signs and symptoms that should be evaluated by other health care professionals before therapy is instituted."

How do I know if PT is the right choice, over a personal trainer, chiropractor, or massage therapist? 

Physical Therapists are experts in analyzing movement, biomechanics, and addressing neuro-musculoskeletal disorders.  With prerequisites almost identical to medical school, the Doctorate of Physical Therapy (DPT) is an advanced degree that provides the education and clinical training for physical therapists to evaluate, differentially diagnose, create a plan of care, and treat patients using a variety of techniques from manual therapy, exercise, functional training, and some modalities including neuromuscular stimulation, ice, or heat. 

How long will I have to undergo PT?  

No two people or conditions are exactly alike, but in most clinics, a typical course of PT runs 6 to 8 weeks at a frequency of 2 to 3 times per week. However, with our one-on-one treatment model, patients come for fewer visits and less frequently than they would elsewhere, due to more personalized attention and  higher efficacy of each visit. Patients are advised upon their recommended frequency on a case-by-case basis.

What sets you apart from the bigger, more well-known clinics? 

The answer is a simple but uncommon combination of time, expertise, and values. Unlike most NYC PT clinics that aim to maximize their profits with high volume, we prioritize quality of care over all else. As such, Dr. Chan sees patients 1:1 for 45-50 minutes, choosing a low volume, high quality practice model in order to deliver patient-focused care, along with her undivided attention and expertise. Whereas patients at other clinics may undergo PT several times a week for months, often with minimal progress, Dr. Chan's professional values and dedication ensure that her patients see positive changes each visit, and often even within the 1st session. 

How do I make an appointment? 

Please email or call us directly at 646.789.4279.  

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